Design Thinking Workshop
To kick off the redesign and feature expansion, I facilitated an online design thinking workshop with key stakeholders. The goal was to align on user needs, business priorities, and potential solutions early in the process.
During the session, we ran several activities, including framing challenges through How Might We (HMW) questions and prioritising ideas with an Impact-Effort Mapping exercise. This workshop helped us to build a shared understanding of the biggest opportunities and gave us a clear, focused starting point for the ideation phase.

Prioritising Key Problems
After analysing the insights from discovery, I ran an impact-effort mapping to identify the highest-impact areas to improve first. We focused on simplifying the most critical workflows like sending, signing, storing documents, and making search faster and more flexible. This helped to define where should we invest design time for the biggest usability and business wins from the very beginning.

Early Flows Sketching
Before jumping into detailed screens, I mapped out early user flows and navigation ideas to rethink how users would move through the platform. I applied an F-shape pattern to the layout for faster scanning and worked on collapsing navigation patterns for smaller screens. For eSignDPT, I mapped out a simple, clean signing flow.
Early sketches helped me quickly validate the new structure with internal stakeholders before committing to detailed design work.