CASE STUDY

Legal DPT Document Management System

Overview

The CEO of LegalDPT approached me to refresh the platform’s user experience, design new business-driven features, and create landing pages for both the core platform and a major signing flow upgrade — eSignDPT, a feature allowing users to sign documents electronically directly through the platform.
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At the time of the project, while the platform was functionally strong, the user experience didn't fully reflect the value it delivered, so I conducted a heuristic based UX audit, interviewed stakeholders, and analysed user feedback to uncover friction points of their journey.

My goal was to simplify contract workflows, build trust through better UX, and help expand LegalDPT’s capabilities for faster, smoother document handling.

Website

legaldpt.com

Industry

LegalTech SaaS

Results

Significant increase in demo booking resulting in new enterprise contracts

BACKGROUND

My Role in the Project

I led the full UX and UI redesign of the LegalDPT document management platform and landing page.

As a solo designer in the project, I was responsible for running a UX audit, interviewing stakeholders, diving into user feedback, and simplifying messy workflows while refreshing the interface to build trust and clarity.

I also designed the new eSignDPT signing experience from scratch — including the signing flow, user interface, and a dedicated marketing landing page — and collaborated closely with developers to deliver it on a tight timeline.

Problem Statement

While LegalDPT offered robust contract management tools, users struggled with complex workflows, outdated UI, and a landing page that didn’t clearly communicate the product’s value. At the same time, the platform needed a faster, simpler built-in signing solution — one that would allow users to complete agreements securely without needing external tools.

DISCOVERY

Research Methods

I started with a focused UX audit to uncover obvious friction points across key flows. To deepen the understanding, I interviewed internal stakeholders, facilitated an online design thinking workshop and reviewed customer feedback collected through support tickets and conversations. This combination gave me a fast, but meaningful view of both user frustrations and business needs.

User Roles Definition

In collaboration with stakeholders, we mapped out four core user types, each with different levels of access and permissions. This early clarity helped shape both the interface structure and navigation logic during the redesign.

Key Insights

The research highlighted three main user frustrations.
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First, users struggled with the platform's adaptability on smaller devices, especially around navigation — making it clear we needed a collapsible structure.
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Second, the search functionality felt too basic for larger document sets, leading us to implement a tag system for faster, more flexible searching.
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Finally, the flow for receiving and storing documents shared from outside the organization felt clunky and disconnected, signaling the need for a smoother external document handling experience.

IDEATION

Design Thinking Workshop

To kick off the redesign and feature expansion, I facilitated an online design thinking workshop with key stakeholders. The goal was to align on user needs, business priorities, and potential solutions early in the process.

During the session, we ran several activities, including framing challenges through How Might We (HMW) questions and prioritising ideas with an Impact-Effort Mapping exercise. This workshop helped us to build a shared understanding of the biggest opportunities and gave us a clear, focused starting point for the ideation phase.

Prioritising Key Problems

After analysing the insights from discovery, I ran an impact-effort mapping to identify the highest-impact areas to improve first. We focused on simplifying the most critical workflows like sending, signing, storing documents, and making search faster and more flexible. This helped to define where should we invest design time for the biggest usability and business wins from the very beginning.

Early Flows Sketching

Before jumping into detailed screens, I mapped out early user flows and navigation ideas to rethink how users would move through the platform. I applied an F-shape pattern to the layout for faster scanning and worked on collapsing navigation patterns for smaller screens. For eSignDPT, I mapped out a simple, clean signing flow.

Early sketches helped me quickly validate the new structure with internal stakeholders before committing to detailed design work.

VISUAL DESIGN

Landing Page Redesign

The original landing page struggled to clearly explain what LegalDPT offered and why it mattered, leading to lost interest from potential clients. I restructured the page around a simple, clear value proposition, built visual hierarchies that guided users toward booking a demo, and added strong trust signals like compliance badges and testimonials.

Key information was moved above the fold, calls to action were made more prominent, and the overall design was updated to feel modern, clean, and credible — critical for building trust in a legal tech product.

Platform Redesign

Inside the app, the user experience was weighed down by complex workflows and an outdated interface that made managing contracts harder than it needed to be.

I completely redesigned the navigation, applying a well-known F-shape reading pattern to make key actions faster and more intuitive to access. I also created a custom icon set to improve clarity and consistency across the platform, and refreshed the overall UI with cleaner layouts, a more intuitive colour system, and professional, approachable typography.

Every design decision focused on making the platform easier to use, quicker to navigate, and more trustworthy at first glance.

Electronic Signature Interface & Landing Page

I designed a lightweight, intuitive signing experience: users send documents for signature directly via email, recipients sign with a single click, and completed documents are automatically archived alongside a downloadable signing certificate.

To support this feature, I created a separate marketing landing page explaining how eSignDPT simplifies digital signing without external accounts or tools — all handled securely within the LegalDPT platform.

ITERATION

Testing

With each redesigned flow, I ran lightweight usability validation sessions internally with the internal team members. We simulated key actions like document sending, signing, and repository management to quickly identify any friction points.

Feedback Loops

I stayed in constant feedback loops with stakeholders and developers throughout the project — making sure every design decision matched business goals while closely verifying that the implementation stayed true to the intended experience.

During design QA, I fine-tuned interactions, pushed for pixel-perfect execution, and ensured the final product delivered both visually and functionally at a high standard.

CONCLUSION

Results and Impact

The redesign of the platform and introduction of the eSignDPT feature delivered strong results for LegalDPT, significantly increasing demo conversion rates right after the launch. Higher demo engagement led directly to new contracts signed with enterprise clients, strengthening LegalDPT’s market position and profitability. The team reported stronger first impression with potential customers.

Reflection and Testimonial

This project showed how strategic design improvements can rapidly strengthen a SaaS product’s market position. Building eSignDPT was a chance to design not just for ease of use, but for business efficiency — making document workflows faster, signing smoother, and onboarding easier.

If I had more time, I would have loved to run external usability tests with smaller legal teams to further fine-tune the signing experience on mobile devices.

Sebastian Grzywacz

Founder of LegalDPT and eSignDPT

“I had the pleasure of working with Kamil on the Legal DPT.com project. It was a significant and demanding process of implementing a series of UX changes. Kamil demonstrated a deep understanding of both the needs of our system users and the business goals we intended to achieve.

After implementing the changes designed by Kamil, the project became more intuitive to use, meets business expectations, and at the same time is open to further changes and innovations.Kamil consistently provided clear communication and delivered results on time.

I highly recommend working with Kamil to anyone looking for a skilled and dedicated UX and design professional.”